> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Joining your appointment

> Open the video room and meet your doctor

# Joining your appointment

When it's time for your appointment, open the join link your provider sent you. The link opens
the secure video room directly — no app install or separate account is needed.

Your appointment reminder email or text message includes this **Join** link directly, so you can
open the video room straight from the reminder without hunting for it elsewhere. If your
appointment can be rescheduled or cancelled, the same reminder also includes **Reschedule** and
**Cancel** links — see [Booking your appointment](/for-patients/booking) for how those work.

## When can I join?

You can open the room from **10 minutes before** your scheduled start time until **60 minutes
after** your scheduled end time. If you arrive earlier, you'll see a message telling you when
the room will open.

If you're more than an hour late, the link won't open the room. Contact your provider to
rebook or join through a new link.

## Steps

<Steps>
  <Step title="Open the join link">
    Click the link in your appointment email, your provider's site, or the booking confirmation
    page.
  </Step>

  <Step title="Allow camera and microphone">
    Your browser will ask permission once. Click "Allow" so the doctor can see and hear you.
  </Step>

  <Step title="Wait if needed">
    If your doctor hasn't joined yet, you'll see a waiting room. The call starts automatically
    when they arrive.
  </Step>

  <Step title="Meet your doctor">
    The consultation runs like any other video call. When you're done, close the tab to leave.
  </Step>

  <Step title="Return to your provider's site">
    After the call ends, you may be automatically redirected back to your provider's site.
    If no redirect happens, simply close the tab or navigate away as normal.
  </Step>
</Steps>

## What you'll need

* A modern web browser (Chrome, Firefox, Edge, or Safari) — keep it up to date.
* A working camera and microphone.
* A stable internet connection. Wi-Fi or wired both work; mobile data may be choppy.
* A quiet, private space.

## Troubleshooting

<AccordionGroup>
  <Accordion title="The join link says 'Appointment is outside the join window'">
    You're either too early or too late. The room opens 10 minutes before the appointment and
    stays open for an hour after. Check the time and try again.
  </Accordion>

  <Accordion title="My camera or microphone isn't working">
    Look for the camera icon in your browser's address bar — it usually lets you toggle the
    permission. If your camera is in use by another app (Zoom, Teams), close that app and
    refresh the page.
  </Accordion>

  <Accordion title="The video keeps freezing">
    Move closer to your Wi-Fi router, or switch to a wired connection. Closing other tabs and
    apps that use the network can also help.
  </Accordion>

  <Accordion title="I can't find the join link">
    Check your email, your provider's site, or your booking confirmation page. If it's still
    missing, contact your provider — they can resend it.
  </Accordion>
</AccordionGroup>