> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rxscale.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Started

> Introduction to RxScale for telemedicine providers -- key concepts and setup

# Getting Started

This page introduces the key concepts of RxScale for telemedicine providers and guides you through setting up your integration.

## What is RxScale for Telemedicine Providers?

RxScale handles the prescription and order management workflow behind your telemedicine platform. When a patient needs medication through your service, RxScale takes care of:

* **Prescription review** -- Routing the prescription to a qualified doctor for review and approval.
* **Electronic signing** -- Managing the qualified electronic signature (QES) process for legal compliance.
* **Pharmacy fulfillment** -- Routing the signed prescription to a pharmacy for preparation and delivery.
* **Status tracking** -- Keeping all parties informed about order progress at every step.

You focus on the patient experience. RxScale handles everything behind the scenes.

## Key Concepts

Before you start, it helps to understand these core concepts:

### Shops

A shop is your patient-facing online presence. It is where patients browse products and place orders. You can have one or more shops, each with its own product catalog and configuration.

### Products

Products are the items available in your shop. In the context of telemedicine, products are typically medications or treatment plans that patients can request.

### SKUs (Stock Keeping Units)

SKUs are specific variants of a product. For example, a medication might come in different dosages or package sizes. Each variant has its own SKU with its own price and stock level.

### Orders

When a patient completes a checkout, an order is created. The order contains the products the patient requested and moves through the RxScale workflow: doctor review, prescription signing, pharmacy assignment, and fulfillment.

### Prescriptions

A prescription is the medical document associated with an order. It is created when a doctor reviews and approves the patient's medication request, and becomes legally valid once the doctor signs it with a qualified electronic signature.

## Setting Up Your Integration

<Steps>
  <Step title="Get your API credentials">
    Contact your RxScale account manager to receive your Management API credentials. These include an API key that you will use to authenticate your requests.
  </Step>

  <Step title="Set up your shop">
    Work with your account manager to configure your shop in the RxScale system. This includes setting up your product catalog, pricing, and any custom questionnaires for patient intake.
  </Step>

  <Step title="Configure your products">
    Add products and SKUs to your catalog. Each product needs at least one SKU with pricing and stock information. See [Products and SKUs](/for-telemedicine-providers/products-and-skus) for details.
  </Step>

  <Step title="Set up webhooks">
    Register webhook endpoints to receive real-time notifications about order and prescription status changes. See [Webhooks and Notifications](/for-telemedicine-providers/webhooks-and-notifications) for details.
  </Step>

  <Step title="Test your integration">
    Use the development environment to test your integration before going live. The development base URL is `https://api.rxscale-dev.com`.
  </Step>

  <Step title="Go live">
    Once testing is complete, switch to the production environment at `https://api.rxscale.com` and start processing real orders.
  </Step>
</Steps>

## Understanding the Order Flow

Here is a simplified view of how an order flows through the system:

```
Patient places order in your shop
           |
           v
   Order created in RxScale
           |
           v
   Doctor reviews prescription
           |
           v
   Doctor signs prescription (QES)
           |
           v
   Order routed to pharmacy
           |
           v
   Pharmacy prepares and ships
           |
           v
   Patient receives medication
```

For a detailed explanation of every status and transition, see [Orders and Prescriptions](/for-telemedicine-providers/orders-and-prescriptions).

## Next Steps

* [Products and SKUs](/for-telemedicine-providers/products-and-skus) -- Set up your product catalog
* [Orders and Prescriptions](/for-telemedicine-providers/orders-and-prescriptions) -- Understand the full order lifecycle
* [Webhooks and Notifications](/for-telemedicine-providers/webhooks-and-notifications) -- Set up real-time notifications
* [Management API](/for-telemedicine-providers/management-api) -- Explore the API