Calendar Sync

Connect your Google or Microsoft calendar so RxScale appointments appear there automatically

Calendar Sync

Connect your personal Google or Microsoft (Outlook) calendar and RxScale will automatically add your scheduled appointments to it — so your bookings live alongside the rest of your day.

Your patients’ data stays private. A synced event only contains a generic title (“RxScale consultation”), the appointment time, and a link to your Meetings page in the Doctor Portal (where you join the call). No patient name, medical detail, or order information is ever written to your external calendar.

Connecting a calendar

1. Open the Meetings → Availability page in the Doctor Portal.
2. In the Calendars section, click Connect next to Google or Microsoft.
3. Sign in to your calendar provider and grant access when prompted.
4. You are returned to RxScale; the calendar now shows as Connected.

Where Google appointments appear. For Google, RxScale creates a dedicated calendar called “RxScale Appointments” in your account and adds your bookings there (rather than to your primary calendar). It still shows alongside your other events in Google Calendar, and you can hide or recolour it like any other calendar. Microsoft (Outlook) appointments are added to your primary calendar.

After connecting, use Sync meetings on the calendar to add your existing upcoming confirmed appointments. New bookings are added automatically from then on; this button is only needed to backfill appointments confirmed before you connected. You can press it again any time — it never duplicates events.

You can connect both a Google and a Microsoft calendar at the same time — each appointment is added to every connected calendar.

What gets synced

When	What happens on your calendar
An appointment is confirmed	A new event is created
An appointment is rebooked	The event is moved to the new time
An appointment is cancelled	The event is removed

Only confirmed appointments are synced — pending holds are not.

Disconnecting

Click Disconnect next to a connected provider. RxScale revokes its access, removes any upcoming RxScale events it created from that calendar (past appointments are left as a record), and stops syncing.

If a connection shows Reconnect needed, your provider’s access expired or was revoked (for example, you changed your password). Syncing is paused — and the Sync meetings button is hidden — until you click Reconnect to restore access.