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Calendar Sync

Connect your personal Google or Microsoft (Outlook) calendar and RxScale will automatically add your scheduled appointments to it — so your bookings live alongside the rest of your day. Sync runs in both directions: RxScale also reads when you are already busy, so patients cannot book a slot that clashes with something already in your calendar.
Your patients’ data stays limited. A synced event contains a generic title (“RxScale consultation”), the appointment time, a link to your Meetings page in the Doctor Portal, and the patient-provided visit reason when one was supplied. Patient names and order information are not written to your external calendar.
What RxScale reads from your calendar. To block clashing slots, RxScale reads the calendars you own or can edit (calendars merely shared with you, and subscribed calendars such as holidays, are skipped). It stores only the start and end time of each busy period, for the next 60 days — never event titles, descriptions, locations, attendees or organisers. Those times are used solely to hide slots you are not free for, and are deleted as soon as you disconnect the calendar.

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Connecting a calendar

  1. Open the Meetings → Availability page in the Doctor Portal.
  2. In the Calendars section, click Connect next to Google or Microsoft.
  3. Sign in to your calendar provider and grant access when prompted.
  4. You are returned to RxScale; the calendar now shows as Connected.
Where Google appointments appear. For Google, RxScale creates a dedicated calendar called “RxScale Appointments” in your account and adds your bookings there (rather than to your primary calendar). It still shows alongside your other events in Google Calendar, and you can hide or recolour it like any other calendar. Microsoft (Outlook) appointments are added to your primary calendar.
After connecting, use Sync meetings on the calendar to add your existing upcoming confirmed appointments. New bookings are added automatically from then on; this button is only needed to backfill appointments confirmed before you connected. You can press it again any time — it never duplicates events. You can connect both a Google and a Microsoft calendar at the same time — each appointment is added to every connected calendar.

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What gets synced

Only confirmed appointments are synced — pending holds are not.

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How your calendar blocks bookable slots

Anything marked busy in a connected calendar hides the overlapping slots from patients, so you will not be double-booked. RxScale refreshes this regularly, and checks your calendar once more at the moment a patient reserves a slot — so a meeting you accept minutes earlier is still taken into account. These events do not block your slots:
  • Invitations you declined, and cancelled meetings.
  • Events you marked free (“Show as free” in Google, Free in Outlook).
  • All-day events and tentative / “maybe” invitations — an all-day entry such as a conference or a birthday does not close your whole day.
  • The RxScale appointments we added ourselves.
If you need an all-day entry to block bookings, add a normal timed event marked busy for the hours you are unavailable, or block the time on your Availability page.
Slots stay bookable up to 60 days ahead, which is how far RxScale reads your calendar. If your calendar shows Reconnect needed, RxScale can no longer read it — your slots stay open, so reconnect promptly to avoid clashes.
Google connections made before this feature need reconnecting. Reading your busy time needs a read permission that older connections were never asked for. Those show Reconnect needed — click Reconnect and approve the extra permission.

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Disconnecting

Click Disconnect next to a connected provider. RxScale revokes its access, removes any upcoming RxScale events it created from that calendar (past appointments are left as a record), deletes the busy times it had stored for you, and stops syncing. Your slots then depend on your RxScale availability alone.
If a connection shows Reconnect needed, your provider’s access expired or was revoked (for example, you changed your password). Syncing is paused — the Sync meetings button is hidden, and your calendar no longer blocks slots — until you click Reconnect to restore access.