Fulfillment Statuses

Track fulfillment progress from open to finished

Fulfillment Statuses

Fulfillment orders track the physical preparation and delivery of medication. Each fulfillment order has a status that shows where it is in the process.

Status Overview

Status	What It Means
OPEN	The fulfillment order has been created and is ready for processing. No one has started working on it yet.
PROCESSING	The order is currently being fulfilled. Items are being picked, packed, or prepared for shipment.
CANCELLED	The fulfillment was cancelled. The order will not be shipped.
FINISHED	Fulfillment is complete. The order has been packed, shipped, or handed off for delivery.

Fulfillment Flow

  OPEN
   |
   v
PROCESSING -----> CANCELLED
   |
   v
FINISHED

Step by Step

1. OPEN — A new fulfillment order is created when an order is ready to be physically prepared and has been assigned to a pharmacy. For prescription orders, this happens after the prescription has been signed. Orders containing only over-the-counter (OTC) products reach this stage without a prescription-signing step.

2. PROCESSING — The pharmacy has started working on the fulfillment. This means items are being gathered and the package is being prepared.

3. FINISHED — Everything is done. The medication has been packed and dispatched. The fulfillment process is complete.

4. CANCELLED — If the fulfillment needs to be stopped (for example, because the order was cancelled or reassigned), it moves to this status. A fulfillment can be cancelled from either the OPEN or PROCESSING state.

Related Topics

• Pharmacy Order Statuses — See what each status means from the pharmacy’s perspective.
• Order Statuses — Understand overall order statuses.
• Delivery Types — Learn about shipping and delivery options.