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Booking your appointment

When your provider sends you a booking link, you land on a hosted RxScale booking page. The page shows the available appointment types and time slots for the doctor or doctors who can see you.

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Steps

1

Open the booking link

Click the link your provider sent. The page loads with your appointment type already selected.
2

Add a reason

Before choosing a time, you can optionally explain why you are booking the appointment. Your doctor and provider admins can see this reason, and it may appear in appointment reminders or calendar invites.
3

Pick a slot

Choose a date and time that works for you. Slots that are no longer available won’t show up.
4

Confirm

Once you’ve selected a slot, confirm it. You have a short window (usually 15 minutes) to finish — after that, the slot returns to availability for other patients.
5

Receive your appointment details

After confirmation, you’ll be redirected back to your provider’s site (or shown a success page) with your appointment time and the join link.

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Rebooking

If you need to move your appointment to a different time, look for the Reschedule link in your appointment reminder email or text message, or the rebook option on your provider’s site. It opens the same booking flow you used originally so you can pick a new slot — depending on your provider’s rules, you may need to keep the same doctor. Whether rebooking is allowed — and how close to the appointment you can do it — depends on your provider’s rules. If rebooking isn’t available, contact your provider directly to reschedule.

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Cancelling

You can cancel your appointment from your provider’s site, or via the Cancel link in your appointment reminder email or text message. You’ll be asked to confirm, with the option to add a short reason — it helps your provider’s support team understand what happened, but isn’t always required. Most providers require a minimum notice period to cancel without charge. The booking page or your provider’s policy will tell you the cut-off.

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Frequently asked questions

Slots are held briefly while you confirm. If you took longer than the hold allows, another patient may have taken the slot. Pick a new time and try again.
Check your spam folder first. If it’s still missing, contact your provider — they can resend the confirmation or check whether the booking went through.
Yes — the booking page works on phones and tablets. For the video call itself, a laptop or desktop with a good webcam usually works best.