Joining your appointment

Open the video room and meet your doctor

Joining your appointment

When it’s time for your appointment, open the join link your provider sent you. The link opens the secure video room directly — no app install or separate account is needed.

Your appointment reminder email or text message includes this Join link directly, so you can open the video room straight from the reminder without hunting for it elsewhere. If your appointment can be rescheduled or cancelled, the same reminder also includes Reschedule and Cancel links — see Booking your appointment for how those work.

When can I join?

You can open the room from 10 minutes before your scheduled start time until 60 minutes after your scheduled end time. If you arrive earlier, you’ll see a message telling you when the room will open.

If you’re more than an hour late, the link won’t open the room. Contact your provider to rebook or join through a new link.

Steps

1. Open the join link

   Click the link in your appointment email, your provider’s site, or the booking confirmation page.

2. Allow camera and microphone

   Your browser will ask permission once. Click “Allow” so the doctor can see and hear you.

3. Wait if needed

   If your doctor hasn’t joined yet, you’ll see a waiting room. The call starts automatically when they arrive.

4. Meet your doctor

   The consultation runs like any other video call. When you’re done, close the tab to leave.

5. Return to your provider's site

   After the call ends, you may be automatically redirected back to your provider’s site. If no redirect happens, simply close the tab or navigate away as normal.

What you’ll need

• A modern web browser (Chrome, Firefox, Edge, or Safari) — keep it up to date.
• A working camera and microphone.
• A stable internet connection. Wi-Fi or wired both work; mobile data may be choppy.
• A quiet, private space.

Troubleshooting

The join link says 'Appointment is outside the join window'

You’re either too early or too late. The room opens 10 minutes before the appointment and stays open for an hour after. Check the time and try again.

My camera or microphone isn't working

Look for the camera icon in your browser’s address bar — it usually lets you toggle the permission. If your camera is in use by another app (Zoom, Teams), close that app and refresh the page.

The video keeps freezing

Move closer to your Wi-Fi router, or switch to a wired connection. Closing other tabs and apps that use the network can also help.

I can't find the join link

Check your email, your provider’s site, or your booking confirmation page. If it’s still missing, contact your provider — they can resend it.